Cancelling your membership

To cancel a direct debit membership with us we do require a months’ notice by completing the form below. This notice begins at the end of the month of which it is received, therefore, for an example if you cancel in January the final payment would be February. Please note that this is providing that the minimum term has been completed on your membership.

In order for you to submit your cancellation please can you complete the below fields:

Member admin

Your details
Did you achieve your goals?*
Would you be likely to rejoin?
• Moving out of the area. If you have recently moved out of the area then we could look to close your membership without the notice period or the remainder of your contract being due if proof of new address is provided. If you are still in your minimum term period you will need to have moved for than 20 miles away from any of our facilities and if it is your notice period due then you will need to have moved more than 20 miles away from the leisure centre that you are a member at.
Some examples of proof of new address are:
• Council Tax Statement
• Bank Statement
• Signed copy of Tenancy Agreement
• Utility Bill
Please note that any proof of new address provided will need to state your name in full and the new address. The proof will also need to be recently dated and be on headed paper. Please attach below.
• Medical Reasons.
If you are unable to use the facilities due to medical reasons then we could look to close your membership without the notice period or the remainder of your contract being due if medical proof is provided. Please note the medical proof will need to cover the time period of any months left on the remainder of the contract or the final notice month or alternatively the medical proof can state that you are unable to use the facilities “for the foreseeable future”.
Some examples of medical proof are:
• GP/Doctors note
• Hospital letter
• Physiotherapy note
Please note that any medical proof provided will need to state your name in full and be on headed paper. Please attach below.
• Unemployment or Redundancy
If you have been made recently unemployed or redundant then we could look to close your membership without the notice period or the remainder of your contract being due if proof of unemployment or redundancy is provided.
Some examples of proof of unemployment or redundancy are:
• Full copy of P45
• Letter from previous employer
• Proof of claiming Jobseekers Allowance
Please note that any unemployment or redundancy proof needs to state your name in full, be recently dated and be on headed paper. Please attach below
If you are unable to attach any proof as per the above then please post this to our address with your full details:
1Life Contract Support Centre, LDH House, St Ives Business Park, Parsons Green, St Ives, Cambridgeshire PE27 4AA.
We suggest that you post copies of proof only, in the event that the proof is not received at the 1Life Contract Support Centre and another copy is required and so you still retain the original copy.

Once you have submitted your completed cancellation request you will receive an automated email response to confirm that your request has been received and will be processed accordingly. If the criteria has not been met a member of the customer service team will be in contact to advise.

Please retain this email as confirmation that you have submitted a cancellation request. If for any reason we need any further information from you in regards to your cancellation then we will contact you directly.

If you require any further information in addition to the above then please don’t hesitate to contact us on 01480 484278 or email us directly on customerservice@1Life.co.uk

back to top