As members, we understand you’d like the administration of your subscription to be handled efficiently. In order to do this, 1Life now employ an authorised third party company called DFC to manage membership Direct Debit Services. They are a bespoke partner working on behalf of 1Life, and are fully compliant to Trading Standards, PCI, FSA scrutinised and their security continuously operates to its highest standards.
To make contact about:
Any queries for payments or to freeze your subscription or to discuss anything about your fitness or swimming lessons subscription, please contact:
DFC Customer Services Department
on 01908 422007
Monday – Friday 9.00am – 5.00pm
Saturday 9.00am – 4.00pm
Or email: info@ debitfinance.co.uk
Or complete a Contact Form via DFC website by going here https://www.debitfinance.co.uk/existing-customer-enquiry/
2. Making outstanding payments
If you simply want to pay off any outstanding fitness subscription fees please go here https://www.debitfinance.co.uk/payments/login.php
Or to pay off any outstanding swimming lessons fees please go here home portal.
3. Cancellation of Subscriptions
Members who wish to cancel their subscription must complete this survey here https://www.efocus-net.com/dynamic_survey.php?data=1512125908
Once you’ve submitted all your details, you will receive an auto confirmation email, DFC will process your request & will confirm back to you authorisation.