Privacy Statement

This privacy statement outlines the policies and procedures of 1Life Management Solutions Ltd (“we” and “us”) regarding the collection, use, and protection of your personal information. We are committed to safeguarding your privacy and comply with applicable data protection laws, including the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

Please note that this privacy statement does not cover the privacy practices of linked websites.

1) The Information We Collect and How We Use It

We collect and process personal information that identifies you, such as your name, postal address, email address, and any other information collected during registration, surveys, or when using our services on the website. We use this information to provide the services available through our website, including membership or booking services, marketing communications, and operational updates. If you have consented to receive marketing or operational communications, we may send you information about our website, services, products, promotional offers, and conduct market research.

You have the option to update your preferences or opt out of receiving such communications through the methods described below:

  • In person at any of our 1Life centres
  • By updating your personal information via the web bookings portal
  • By updating your preferences via the links provided in 1Life email communications
  • Via the link on the 1Life website

We also collect aggregate statistical information about website usage for monitoring purposes. This information does not include personally identifiable information.

We retain your personal information only for as long as necessary for the purposes stated above and will not hold excessive personal data. When collecting data for children under 16 years old, we require consent from parents or guardians, and we do not actively send marketing or operational communications to children. If children wish to make bookings, they must obtain parental or guardian consent to use our booking portals.

2) Information Security

We have implemented industry-standard security measures to protect your personal information and prevent unauthorised access, unlawful processing, accidental loss, destruction, or damage. However, please be aware that the Internet and email are not completely secure. Communications may traverse multiple countries and can be intercepted by third parties. We cannot accept responsibility for any unauthorised access or loss of personal information beyond our control. By accessing our website from outside the European Economic Area (EEA), you consent to the transfer of your personal data to countries or territories outside the EEA that may not have adequate data protection laws.

We have policies, rules, and technical measures in place to safeguard your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage.

3) Disclosure of Your Information

We may disclose your personally identifiable information to the following parties for the purposes outlined in this privacy statement:

  • Successors in title to our business
  • Third-party consultants, contractors, or service providers who process your personal information on our behalf (e.g., Direct Debit collection agencies, Digital Agencies, Customer Relationship Marketing agencies, and Banking Merchants)
  • Government bodies and law enforcement agencies to comply with legal or regulatory requirements

Your Payment Card Industry Information may also be disclosed to the aforementioned parties for the purposes stated in this privacy statement.

4) Individuals Rights

Under applicable data protection laws, you have the following rights:

  • To be informed about the collection and use of your personal data
  • To make changes to the personal data we hold
  • To have your personal data erased
  • To access your personal data
  • To restrict processing of your personal data
  • To data portability
  • To opt out of automated and profiled marketing communications (by following the methods described in section 1)
  • To lodge a complaint with the National Data Protection Authority (e.g., ICO Commissioner’s Office UK)

If you have any concerns regarding actual or potential breaches of your personal data, please email us at informationsecurity@1life.co.uk

5) Cookies

We use cookies on our website to enhance your browsing experience and offer personalised services. Cookies are pieces of information stored on your computer’s hard disk by a website. They allow us to store information about your browsing patterns and track the features, pages, and content you access on our website. You can choose to enable cookies to automatically log in to the website, but exercise caution when using a shared computer.

You may disable cookies through your browser settings, but this may result in the loss of certain features that require cookies to function properly. We may use the information collected by cookies for statistical purposes, and this information does not identify individuals.

Google Analytics tracking cookies are used on this site to gather anonymized information about user demographics, interests, and website traffic analysis. This information helps us improve the user experience and tailor our advertising. If you wish to opt-out of these services, you can use the Google Analytics Opt-Out browser add-on or adjust your Google Ads settings. For more information, consult the Google Help articles provided.

For general information about cookies, visit www.allaboutcookies.org

6) This Privacy Policy

By submitting personal information to us, you consent to the use of your information as described in this policy. We reserve the right to amend or modify this privacy policy, and any substantial changes will be communicated through prominent announcements on our website and via email within one month of the change. Your continued use of the website signifies your agreement to any such changes.

7) The Data Protection Act 1998

As a registered Data Controller under the Data Protection Act 1998, we ensure compliance with the Act.

8) Use of Your Personal Information Submitted To Other Websites

We are not responsible for the privacy policies and practices, including the use of cookies, on other websites accessed through links on our website. We recommend reviewing the privacy policy of each website you visit and contacting the website owner or operator if you have concerns or questions.

9) Further Information

For further information regarding data protection, privacy, or any requests concerning your personal information, please contact:

The Data Protection Administrator contact details are: Glen Hall, who can be contacted via email: mail@parkwood-leisure.co.uk

You can also request a copy of the personal information we hold about you or contact us via email at informationsecurity@1life.co.uk

10) 1Life and GDPR

We welcome the EU General Data Protection Regulation (GDPR) and will comply with applicable GDPR regulations as a data processor. Compliance with the GDPR requires a partnership between 1Life and our customers, and we are dedicated to assisting our customers in achieving GDPR compliance. We have analysed the GDPR requirements and are making enhancements to our systems, contracts, and policies to support compliance with the GDPR for both 1Life and our customers.